Privacy policy

Last updated: December 7, 2025

Karvinger is a brand owned and operated by Apex Global Retail – FZCO.

Karvinger operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated and high-quality shopping experience (the “Services”). Karvinger is powered by Shopify, which enables us to operate our online storefront and provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, interact with, or make a purchase from the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By using or accessing any part of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we say “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include de-identified or aggregated data.

Depending on how you use the Services and where you reside, we may collect or process the following categories of personal information:

Contact Details

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Financial Information

Processed securely by Shopify or payment processors (we do not store full card numbers):

  • Payment card details

  • Transaction information

  • Confirmation and authorization data

Account Information

If you create an account:

  • Username

  • Password

  • Saved preferences

  • Saved addresses

Transaction Information

  • Products viewed or added to cart

  • Wishlist items

  • Purchases, returns, and exchanges

  • Order and warranty history

Communications

Any personal information you include when contacting us through support emails or forms.

Device Information

Automatically collected when you visit the Services:

  • IP address

  • Browser and device type

  • Network connection

  • Cookies and tracking identifiers

Usage Information

  • Pages visited

  • Time spent on the site

  • Behavior while browsing

  • Referral sources

Personal Information Sources

We may collect personal information from:

Directly From You

  • When you create an account

  • When you place an order

  • When you contact customer support

Automatically

  • Through cookies, pixels, tags, and analytics tools (including Google Ads/Analytics)

From Service Providers

  • Shopify (store platform)

  • Amazon MCF (fulfillment and returns processing)

  • Payment processors

  • Marketing and analytics providers

From Partners or Other Third Parties

Such as advertising partners, if applicable.

How We Use Your Personal Information

We use your personal information to:

Provide, Tailor, and Improve the Services

  • Process orders and payments

  • Fulfill and deliver your orders through Amazon MCF

  • Provide tracking updates

  • Process returns, exchanges, or warranty claims

  • Manage your account

  • Remember your preferences

  • Recommend products

Marketing and Advertising

  • Send promotional emails (only if you opt-in)

  • Measure the performance of ads

  • Display advertising based on browsing activity

You can opt out at any time.

Security and Fraud Prevention

  • Authenticate your account

  • Detect, investigate, or prevent fraudulent or malicious activity

  • Maintain site and payment security

Customer Support

  • Respond to inquiries

  • Provide assistance

  • Resolve issues related to orders or technical support

Legal Obligations

  • Comply with U.S. consumer protection laws

  • Respond to lawful requests from authorities

  • Enforce our Terms of Service

How We Disclose Personal Information

We may disclose your personal information to:

Service Providers (including Shopify)

Who assist in:

  • Payment processing

  • Order fulfillment (Amazon MCF)

  • Shipping

  • Data storage

  • Analytics

  • Customer support

Business and Marketing Partners

For advertising or analytics.
These partners use your information according to their own privacy policies.

At Your Direction or With Your Consent

For example:

  • Social media integrations

  • Email newsletters

  • Warranty or support escalations

Affiliates / Corporate Group

If applicable.

Legal or Regulatory Requirements

We may disclose information to:

  • Comply with subpoenas or legal processes

  • Protect our rights or the safety of others

Business Transfers

If we undergo a merger, acquisition, or sale of assets.

Relationship with Shopify

Karvinger is hosted on Shopify. Shopify collects and processes certain personal information to operate the platform and improve its services.

This includes:

  • Device information

  • Checkout and payment information

  • Analytics and anti-fraud systems

Shopify may also use aggregated data about your interactions across different Shopify-powered stores for its enhanced services.

For details on Shopify’s data usage and your rights, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal:
https://privacy.shopify.com/

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. You should review the privacy policies of any external websites you visit.

Information shared publicly on social media may be visible to others.

Children’s Data

The Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of majority.

We do not sell or share the personal information of minors under 16 as defined by applicable law.

Security and Retention of Your Information

No online platform can guarantee perfect security, but we take reasonable measures to protect your personal information.

We retain personal information only for as long as necessary to:

  • Provide the Services

  • Fulfill legal obligations

  • Resolve disputes

  • Support warranty claims

Your Rights and Choices

Depending on your U.S. state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have certain rights:

Right to Access / Know

Request the personal information we hold about you.

Right to Delete

Request deletion of your personal information, subject to legal exemptions.

Right to Correct

Request correction of inaccurate information.

Right to Data Portability

Request a copy of your personal information.

Right to Opt-Out of Sale or Sharing

Under CCPA/CPRA, you may opt out of:

  • “Selling”

  • “Sharing”

  • Targeted advertising

You may exercise these rights here:
➡️ Do Not Sell or Share My Personal Information

We also honor the Global Privacy Control (GPC) browser signal where required.

Marketing Preferences

You may unsubscribe from marketing emails at any time.

Complaints

If you believe your data has been misused, contact us.
Depending on your jurisdiction, you may also have the right to file a complaint with a data protection authority.

International Transfers

Your personal information may be transferred outside your home country.

If transferred from the EU/UK, we rely on:

  • Standard Contractual Clauses (SCCs)

  • Other legally recognized protections

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date.

Contact

For questions or privacy requests, you may contact us at:
📧 support@karvinger.com

For operational and legal reasons, our corporate address is:
Apex Global Retail – FZCO
IFZA Business Park, DDP, Premises No. 43000-001, Dubai, United Arab Emirates