Refund policy

Last updated: December 7, 2025

This Refund Policy applies to purchases made from Karvinger, a brand owned and operated by Apex Global Retail – FZCO.

We want you to feel confident when you buy Karvinger tools. If something isn’t right, we’re here to help.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

Your item must be in the same condition that you received it
Unused and not visibly worn
In the original packaging, with all accessories and components included
You must have a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at support@karvinger.com.

Once your return request has been reviewed and approved, we will provide you with:

A prepaid return label (if applicable)
Detailed instructions on how to return your item through our logistics partner

Return Address

All approved returns must be sent to the following address:

Karvinger Returns
13820 NE Airport Way
Suite #K577588
Portland, OR 97251-1158
United States

⚠️ Important
Returns must be shipped only after approval and using the instructions we provide.
Items sent without prior authorization, or to a different address, will not be accepted.

If you have any questions regarding returns, please contact us at support@karvinger.com.

3. Damages and Issues

Please inspect your order when it arrives.

The item is defective
The item is damaged in transit
You received the wrong item

We’ll evaluate the issue and provide the appropriate solution (return, replacement, or warranty claim).

4. Warranty vs. Refunds (1-Year Limited Warranty)

All Karvinger products include a 1-year limited warranty covering manufacturing defects and technical faults.

Under this warranty:

If a verified manufacturing fault occurs within 1 year, we will offer a free replacement
Warranty claims do not result in a refund; they are handled by replacement only

The warranty does not cover:

Damage caused by misuse, improper handling, or accidents
Normal wear and tear
Devices that have been opened, modified, or repaired by the customer or a third party

If the device has been opened or tampered with, the warranty is considered void.

5. Exceptions & Non-Returnable Conditions

We generally accept returns on all products as long as they meet the conditions above. However, we cannot accept returns if:

The item has been used or shows signs of use
The item is damaged due to misuse or incorrect handling
The item has been opened or modified internally
Components, accessories, or packaging are missing

If you’re unsure whether your item qualifies, contact us before sending anything back.

We currently do not sell perishable goods, cosmetics, or gift cards, so standard exclusions for those categories do not apply to our catalog.

6. Exchanges

We currently handle exchanges through our return + new order process:

If you want a different unit or model, request a return first
Once your return is approved, you can place a new order for the item you want

For warranty-related technical faults (within 1 year and confirmed as a manufacturing defect), we will send a replacement unit at no cost, in line with our warranty policy.

7. Refunds

Once we receive and inspect your returned item, we’ll let you know if your refund is approved or rejected.

Please note that return shipping times may vary. Once you ship the item using the prepaid return label, it may take 3–7 days for the package to reach our facility, depending on the carrier.

If approved: